Customer support
Contact
We Would Love to Hear From You
Questions about a product, your order, or anything else? Email us and we will help.
| Channel | Details |
|---|---|
| contact@Groply.store | |
| Business address | 945 Southside Pl, Nashville, TN 37203, United States |
| Hours | Monday–Friday, 9:00 AM – 6:00 PM CT |
We answer email within 1 business day. Messages sent evenings, weekends, or on U.S. federal holidays are answered the next business day.
Reach the Right Place Faster
| What you need | Where to go |
|---|---|
| Where is my order? | Track order, or the View your order link in your confirmation email |
| Cancel an order that has not shipped | Cancel order |
| Start a return or get an RMA | Email us with "Return" and your order number |
| Report a damaged or wrong item | Email us with photos of the item, box, and shipping label |
| Warranty help after 30 days | If the product has a manufacturer's warranty, contact the manufacturer with your proof of purchase. Email us with "Warranty" and your order number if they ask for retailer details, or if they refuse the claim |
| Privacy request or data deletion | Email us with "Privacy Request" in the subject |
| Authenticity concern | Email us with photos of the item and its packaging |
| Product safety concern or injury | Email us with "Safety". Stop using the product first. See our Warranty policy, section 5 |
| Press or brand inquiry | Email us with "Business" in the subject |
What to Include
Telling us these up front usually saves a full day of back-and-forth:
- Your order number (in your confirmation email)
- The email address used on the order
- The product name or model number
- For damage or defects: photos or a short video, plus the outer box and shipping label
Before You Buy
Not sure which item is right for you? Email us at contact@Groply.store with how and where you plan to use it, plus anything specific to your desk setup, and we will tell you which item suits it, including when the cheaper one is the right answer.
Response Times
| Channel | Typical response |
|---|---|
| Within 1 business day | |
| Return / RMA requests | Within 1 business day |
| Damage and defect claims | Within 1 business day, with next steps |
Groply · Secure payments via Shopify Payments · Free returns within 30 days · Free shipping across the United States
Send a message
Writing about an order? Add the order number so we can find it fast.