Ordering
Do I need an account?
No. You can check out as a guest. Your order confirmation email has a View your order link that shows status and tracking without an account.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@Groply.store. Do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 3–7 business days in transit (4–9 business days total).
Orders placed after 2:00 PM CT start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no package forwarding services.
Do you ship to P.O. boxes or APO/FPO/DPO?
We ship with UPS, which delivers to street addresses. Please enter a street address; if you can only receive mail at a P.O. box or APO/FPO/DPO address, email us before ordering.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email contact@Groply.store and we will open a carrier trace.
Why did my order arrive in two boxes?
Multi-item orders can ship from different facilities. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unused, and in original packaging with all accessories. The 30 days is the deadline to ask us, not a deadline for the item to reach us.
How do I start a return?
Email contact@Groply.store with your order number and reason. We issue an RMA within 1 business day. Please ask for the RMA before you ship so we can match the parcel to your order quickly; a return sent within the 30-day window without one is still accepted, but may take longer to process. (A parcel you refuse at the door and never accept needs no RMA. See Who Pays Return Shipping in our Returns & Refunds policy.)
Who pays return shipping?
We do, for every return, whatever the reason: defective, damaged, wrong, not as described, late, or a change of mind. A prepaid return label is included in your package, there is no restocking fee, and nothing is deducted from your refund. A parcel you refuse at the door is also refunded in full with nothing deducted. The full table is under Who Pays Return Shipping in our Returns & Refunds policy.
How long do refunds take?
Within 5 business days of your return reaching us, then 3–10 business days for your bank to post it.
Can I exchange instead?
Email contact@Groply.store within 30 days of delivery with your order number and the item or size you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct item immediately at no charge.
What cannot be returned?
Items damaged by misuse. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes. Every item Groply ships is new, manufacturer-branded, and in the manufacturer's original packaging. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods. See Product Authenticity.
Is the manufacturer warranty valid?
Any manufacturer's warranty term is set by the manufacturer and varies by brand and product; some product pages show it.
What we can tell you honestly: we are not an authorized dealer for, or affiliated with, any of the brands we carry, and some manufacturers limit warranty service to units bought from their own authorized retailers. That is why we back you ourselves. See our Warranty policy for what we cover and for how long.
Our own Limited Warranty runs for 12 months from delivery. In the first 30 days it covers any defect; after that it covers you if a manufacturer refuses a claim because we are not its authorized dealer.
Our Limited Warranty is extended to the original purchaser only and is not transferable.
How do I make a warranty claim?
Within 30 days of delivery, come to us: free replacement or full refund, your choice, with a prepaid return label and no restocking fee. After 30 days, if the product has a manufacturer's warranty, contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email us and we will supply your invoice and any documentation they need.
If a manufacturer refuses the claim because we are not an authorized dealer, come back to us (see our Warranty policy).
Where a manufacturer refuses a claim on authorized-dealer grounds within 12 months of delivery, we replace or refund at our cost.
Do I get everything that comes in the package?
Yes, everything the manufacturer packs with the product.
Choosing the Right Product
What do you sell?
Home office desk accessories: desk organizers, notebooks and paper, pens and desk tools, and stands and risers. Every item is new and manufacturer-branded, and each product page names the manufacturer.
Still unsure which item is right?
Email contact@Groply.store with the size of your desk or drawer and what you want it to hold, and we will narrow it down. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
We use it to fulfill your order, support you, prevent fraud, improve the store, and, with your consent, market to you. Our advertising and analytics cookies can count as a "sale" or "sharing" of data under some state laws; you can opt out on our Your Privacy Choices page. Full detail in our Privacy Policy.
How do I delete my data?
Email contact@Groply.store with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: contact@Groply.store
Hours: Monday–Friday, 9:00 AM – 6:00 PM CT
Response time: within 1 business day