Shipping policy
Where We Ship
Groply ships to the United States only. We do not ship internationally, and we cannot ship to package forwarding services.
Shipping Cost
Free standard shipping via UPS on every order. No minimum, no handling fee. We do not offer expedited or express shipping. The price shown on the product page is the price you pay, plus any sales tax calculated at checkout.
How Long It Takes
| Stage | Timeframe |
|---|---|
| Handling (order placed → dispatched) | 1–2 business days |
| Transit (dispatched → delivered) by UPS | 3–7 business days (UPS estimate) |
| Total | 4–9 business days |
Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM CT, on a weekend, or on a holiday begin handling the next business day.
Transit times are carrier estimates, not guarantees.
Orders flagged by fraud screening or address verification may need extra checks; if that would take us past the handling window above, we send the delay notice described under Our Shipping Commitment and Your Right to Cancel. If we cannot verify an order, we cancel and refund it in full rather than ship to an unverified address.
Our Shipping Commitment and Your Right to Cancel
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435, §435.2), we must dispatch your order within the time we state: the handling window of 1–2 business days above. Because we state a dispatch time, that stated time is our deadline; the Rule's 30-day default applies only to sellers who state no time at all.
If we cannot dispatch within that handling window, we will email you before it expires with the option to cancel for a full refund. What happens next depends on the delay:
- First delay, with a firm new date within 30 days of your original ship date. That email will give you the new date and will state expressly that unless we hear from you before we ship and before the new date passes, you are treated as having consented to the new date. You can still cancel at any point before the item ships.
- First delay of more than 30 days, or where we cannot give you a firm date. We cancel your order and refund you in full automatically, unless you tell us within 30 days of the original ship date that you want to wait. If you choose to wait, you can still cancel at any time before the item ships.
- Any delay after the first. Silence is never consent. If it becomes clear we will miss a revised date, we will email you again before that date passes with a further option to cancel. Your order is then cancelled and refunded in full automatically unless you tell us, before the revised date passes, that you want to keep waiting.
Refunds under this rule are issued within 5 business days, in full, with no deduction.
This cancellation right applies only before dispatch. Once your order has shipped it can no longer be cancelled. A parcel already in transit that arrives late is remedied by a free return instead: we pay the return shipping, deduct nothing, and charge no restocking fee. See our Returns & Refunds policy.
Tracking
Order confirmation goes to your email immediately. A tracking number follows when the item dispatches. Allow up to 24 hours for the carrier's first scan. A number showing only "label created" has not yet been collected.
Look up status any time on our Track order page. If tracking has not moved for 5 business days, email contact@Groply.store and we will open a carrier trace.
Multi-item orders may ship in separate parcels from different facilities and arrive on different days. You are never charged more than once.
Delivery Addresses
You are responsible for the address you enter. We can change it only before dispatch. Email contact@Groply.store right away with your order number.
- P.O. boxes / APO / FPO / DPO: we ship with UPS, which delivers to street addresses. Please enter a street address; if you can only receive mail at one of these addresses, email us before ordering.
- Undeliverable or refused parcels: a parcel you refuse at the door and never accept is refunded in full, with no return-shipping charge, no restocking fee, no deduction, and no RMA needed. A parcel returned to us as undeliverable is also handled at no cost to you: you choose a full refund, or a free reship once you confirm a corrected address. A parcel you accept and then send back is an ordinary change-of-mind return, which is also free; see Who Pays Return Shipping in our Returns & Refunds policy, which is the full statement of this rule.
Lost, Damaged, or Missing Parcels
Risk of loss passes to you when you receive the goods, as the law of the state in which we are located provides for sales by a merchant (Uniform Commercial Code §2-509(3), as enacted in Tennessee). A carrier's delivery scan is evidence that you received it, not conclusive proof. If the scan is wrong, tell us and we will investigate rather than treat the scan as the last word.
- No delivery scan / lost in transit: tell us within 15 days of the last scan. We file the carrier claim and then reship or refund, your choice.
- Damaged on arrival: tell us within 30 days of delivery with photos of the item, the box, and the shipping label. Reporting within 7 days helps us file the carrier claim. We replace or refund in full. Keep all packaging until the claim closes. Carriers routinely deny claims without it.
- Marked delivered but not received: check with household members and neighbors, then open a case with the carrier. Notify us within 7 days and we will help push the trace. If the parcel cannot be found after the trace, we reship or refund in full, your choice: under the rule above, the risk stays with us until you actually receive the goods.
Sales Tax
Sales tax is calculated at checkout from your delivery address. We collect and remit in every state where we have an obligation to do so. Tax-exempt buyers must email documentation to contact@Groply.store before ordering; sales tax already charged cannot be removed on exemption grounds after an order completes. Tax is always refunded in full with any cancelled or returned item.
Pricing
All prices are in USD ($) and match our product pages and Google product feed. We correct pricing errors before shipping and will contact you for approval or cancel and refund if a listed price was wrong.
Contact
For any question about your delivery:
- Groply
- Address: 945 Southside Pl, Nashville, TN 37203, United States
- Email: contact@Groply.store
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM CT
We aim to respond to all inquiries within 1 business day.