Our Commitment
Every product Groply sells is new, genuine, and manufacturer-branded. We do not sell replicas, counterfeits, knock-offs, or unauthorized clones, ever. If an item is anything other than a new retail unit of the brand and model shown, it is not listed on this site.
What "New" Means Here
Every item is:
- New and unused (never used, refurbished, or reconditioned)
- In the manufacturer's original retail packaging
- Complete, with everything the manufacturer includes in the retail package
- Retail stock, not display or sample units
We do not sell open-box, refurbished, or reconditioned goods.
Brands We Carry
Each product page names the manufacturer of that product.
Brand names, logos, and model numbers are the property of their respective owners. We use them to identify the goods we sell. Groply is an independent retailer. We are not affiliated with, sponsored by, or endorsed by any of these manufacturers, and we are not an authorized dealer for any of them.
Warranty
Every item we ship is new and genuine, and your order confirmation email is your dated proof of purchase for any warranty claim. Coverage itself is the manufacturer's decision, not ours. Some manufacturers limit their written warranty to units bought from their own authorized retailers, and we are not an authorized dealer for, or affiliated with, any of the brands we carry (see Brands We Carry above). Read any term shown on a product page as the manufacturer's published term for that product. It varies by brand, category, and model. It is not our guarantee that a claim will be honored.
In the first 30 days after delivery, come to us, not the manufacturer. Report a defect within 30 days of delivery and you get a free replacement or a full refund, your choice, with a prepaid return label and no restocking fee. See our Returns & Refunds policy.
After 30 days, the claim goes through the manufacturer's warranty where the product has one: contact the manufacturer directly with your proof of purchase. If they ask for retailer details, email contact@Groply.store and we will supply your invoice and any documentation they need. The repair, replace, or credit decision is then the manufacturer's, not ours.
Because of that, we carry the risk ourselves rather than leaving it with you: if a manufacturer declines your claim on authorized-dealer grounds within the first 12 months, contact us. We will replace the item or refund it at our cost. This commitment, and everything else we promise in writing, is set out in full in our Warranty policy.
If You Suspect a Problem
Contact us immediately at contact@Groply.store with your order number and photos of the item and its packaging.
If we confirm an item is not genuine as described, you get a full refund, a prepaid return label, and no restocking fee, however long ago the item was delivered. We will also pull the item from sale.
Signs worth reporting: packaging with misspellings or off-color printing, or missing instructions or manufacturer branding.
Testing and Certification
We do not test, certify, or independently verify products ourselves, and we sell them in the manufacturer's original packaging as supplied to us. Any standard or certification printed on a product or its packaging is the manufacturer's statement.
Reporting to Us and to Brands
We cooperate fully with brand-protection teams. Manufacturers and rights holders may contact contact@Groply.store with authenticity or listing concerns and will get a response within 1 business day.
Contact
Groply
945 Southside Pl, Nashville, TN 37203, United States
Email: contact@Groply.store
Hours: Monday–Friday, 9:00 AM – 6:00 PM CT